Data Protection & Privacy
At fbaje, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and how we keep it safe. We have written this in plain language so every player in Bangladesh can understand how their information is handled on our platform.
Six core principles that guide how fbaje handles your personal information every single day.
All personal data stored on fbaje is protected using industry-standard SSL encryption and secure server infrastructure. Your account details, payment information, and identity documents are never stored in plain text and are accessible only to authorised personnel.
fbaje does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate your account, process transactions, verify your identity, and improve your experience on the fbaje platform. Nothing more.
fbaje gives you the right to access, correct, or request deletion of your personal data at any time. Simply contact our support team and we will process your request promptly. You are always in control of the information you share with us.
We only collect the personal data that is strictly necessary to operate your fbaje account and comply with legal obligations. We do not collect data for the sake of it. Every piece of information we ask for has a clear and specific purpose.
If fbaje ever experiences a data breach that affects your personal information, we will notify you promptly and clearly explain what happened, what data was affected, and what steps we are taking to resolve the situation and prevent it from happening again.
fbaje uses cookies to improve your browsing experience and analyse platform usage. We use only essential and analytical cookies — no invasive tracking or advertising cookies. You can manage your cookie preferences at any time through your browser settings.
This Privacy Policy applies to all users of the fbaje platform, including the website at fbaje.xyz and the fbaje mobile app. It describes how fbaje collects, uses, stores, and protects your personal data when you register an account, make a deposit, play games, or interact with our support team.
By creating an account on fbaje, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not register or use the fbaje platform.
fbaje is committed to handling your personal data responsibly and in accordance with applicable data protection principles. We review and update this Privacy Policy regularly to reflect changes in our practices or legal requirements. The date at the top of this page always shows when the policy was last revised.
This Privacy Policy should be read alongside the fbaje Terms and Conditions, which govern your overall use of the platform.
fbaje collects personal data that is necessary to provide you with a safe, secure, and personalised gaming experience. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality | Account registration and age verification |
| Contact Data | Mobile number, email address | Account communication and support |
| Verification Data | Government-issued ID, proof of address | KYC compliance and fraud prevention |
| Financial Data | bKash/Nagad/Rocket account number, transaction history | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Security monitoring and platform optimisation |
| Usage Data | Games played, bet history, session duration, login times | Responsible gaming monitoring and personalisation |
| Communication Data | Live chat transcripts, support emails | Customer service and dispute resolution |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming request you have made.
fbaje collects your personal data through the following channels:
fbaje uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe gaming experience. Specifically, we use your data to:
fbaje will only send you promotional communications if you have opted in to receive them. You can unsubscribe from marketing messages at any time through your account settings or by contacting support.
fbaje retains your personal data for as long as your account is active and for a period after account closure as required by applicable laws and regulations. In general, account and transaction records are retained for a minimum of five years following account closure to comply with anti-money laundering and financial record-keeping obligations.
Support communications and chat transcripts are retained for up to two years. Technical and usage data collected via cookies and analytics tools is retained for a shorter period, typically no longer than 13 months.
Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked back to you.
You can request early deletion of your personal data by contacting our support team. Requests will be processed subject to any overriding legal retention obligations.
fbaje takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, alteration, or disclosure. These measures include:
While fbaje takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — always use a strong, unique password for your fbaje account and never share your login credentials with anyone.
As an fbaje player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected].
fbaje will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days and will notify you if this is necessary.
The fbaje platform is strictly for adults aged 18 and over. fbaje does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data on the platform, we will immediately close the account and delete all associated personal data.
If you believe that a minor has registered on fbaje, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.
fbaje may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make significant changes, we will notify registered players via email or an in-platform notification. The "Last Updated" date at the top of this page will always reflect the most recent revision.
We encourage you to review this Privacy Policy periodically. Your continued use of the fbaje platform after any changes have been published constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way fbaje handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.
For data rights requests specifically, please email [email protected] with the subject line "Data Rights Request" and we will prioritise your enquiry.